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By: Dana Poul-Graf, Founder & Strategic Thought Partner, Key&Spark
In today's fast-paced, tech-driven world, 59% of consumers feel that companies have lost touch with the human element of customer experience (Source: PWC). While technology and automation are crucial for efficiency, they can not replace the genuine human connection that customers crave.
To bridge this gap, businesses need to prioritize empathy, personalized interactions, and authentic engagement. It’s not just about resolving issues quickly; it's about understanding the customer's needs, emotions, and expectations on a deeper level.
Are you striving to enhance your customer experience but unsure where to begin? Want to find out how to infuse a human touch into every interaction? We’re here to support and would love to hear your thoughts.
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